Last Updated: 02/09/2024

At Canberra Paediatric and Specialist Centre, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines
how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information
We collect personal information that is necessary to provide you with quality healthcare services. The types of personal information we may collect include, but are not
limited to:
Patient Information: Name, date of birth, address, contact details (phone and email), Medicare number, health insurance details, and emergency contact information.
Medical Information: Medical history, current medications, test results, treatment plans, and other relevant health information provided by you or other healthcare providers.
Referral Information: Information provided by your referring doctor or healthcare professional.
Payment Information: Details necessary for processing payments, including credit card information and billing address.
We may also collect sensitive information as defined by the Privacy Act, such as your medical history or genetic information, with your consent or where required by law.

2. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from you when you provide it during consultations, over the phone, through our website, or via email.
From referring doctors, healthcare providers, hospitals, or other third parties with your consent.
Through our website when you use contact forms or other online services.

3. Use of Personal Information
We use your personal information for the following purposes:
To provide medical care and treatment.
To communicate with you regarding appointments, treatment plans, and follow-up care.
To liaise with other healthcare providers, such as specialists, hospitals, and allied health professionals, involved in your care.
To process payments and manage billing.
To comply with legal obligations and regulatory requirements.
For quality assurance, training, and to improve our services.

4. Disclosure of Personal Information
We may disclose your personal information to third parties for purposes related to your healthcare, including:
Other healthcare providers involved in your treatment.
Medical laboratories or diagnostic imaging services.
Health insurers and Medicare for billing purposes.
Government agencies when required or authorised by law.
Our service providers, such as IT support, to the extent necessary to support our operations.
We will not disclose your personal information to any third parties for marketing purposes without your explicit consent.

5. Security of Personal Information
We take the security of your personal information seriously. We implement a range of measures to protect your information from unauthorised access, use, or disclosure,
including:
Secure storage of electronic and paper records.
Password protection and encryption for electronic records.
Staff training on privacy and confidentiality obligations.
Restricted access to personal information to authorised personnel only.
Despite these measures, no data transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and request corrections if you believe any information is inaccurate or out-of-date. To request access
or correction, please contact our Privacy Officer using the details provided below. We will respond to your request within a reasonable timeframe.

7. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your
browser settings. We do not use cookies to collect personally identifiable information.

8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The updated policy will be available on our website, and we
encourage you to review it regularly.

9. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Canberra Paediatric and Specialist Centre
5/46 Geils Court
Deakin ACT 2600
Phone: (TBA)
Email: (TBA)

We are committed to resolving any privacy concerns promptly and professionally.

10. Complaints
If you are not satisfied with our response to your privacy-related query or complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992