A: Yes, a valid referral from a GP or another specialist is required to make an appointment with a specialist. This ensures we have all necessary information about your health history and allows you to claim a Medicare rebate.
A: If a multidisciplinary approach is needed, the specialist will coordinate with other health professionals such as occupational therapists, psychologists, or subspecialists to provide comprehensive care tailored to your needs.
A: Follow-up appointments are usually scheduled 1-3 months after the initial consultation, depending on your condition and treatment plan. The frequency of follow-ups will be determined based on your progress and needs.
A: Yes, we offer telehealth consultations for certain types of follow-up appointments or for families who may have difficulty attending in person. Please contact our reception to find out if a telehealth appointment is suitable for your needs.
A: We take your privacy seriously and adhere to strict confidentiality policies in line with the Privacy Act 1988 (Cth). For more details, please review our Privacy Policy on our website.
A: If you require urgent medical attention outside of our operating hours, please visit your nearest hospital emergency department or contact your GP.
A: Yes, there is ample parking available at Geils Court, Deakin and the clinic is also accessible via public transport.
A: You can book an appointment by calling our clinic at (TBA) during our office hours, Monday to Friday, 9:00 am to 5:00 pm. Alternatively, you can fill out the contact form on our website, and a team member will get back to you to schedule your visit.
A: Please bring a valid referral letter from your GP, your Medicare card, any previous medical reports, school reports, or relevant documents, and your preferred payment method (EFTPOS, Mastercard, Visa).
A: The first consultation typically includes a detailed medical history, a thorough physical examination, and a discussion about any concerns you have. Depending on your needs, further assessments may be conducted or recommended.
A: Appointment lengths vary based on the complexity of the issue. Initial consultations usually last between 30 to 60 minutes, while follow-up appointments may take 15 to 30 minutes.
A: If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance to avoid a cancellation fee. You can call us directly at (TBA) to make changes to your appointment.
A: While we offer Medicare Easyclaim for eligible patients to process rebates, there may still be some out-of-pocket expenses. Our team will provide a detailed breakdown of fees and rebates when you book your appointment.
A: Yes, Our team is experienced in managing a variety of special needs, including developmental disorders such as autism and ADHD, as well as chronic conditions requiring complex care.
A: Yes, our patient fact sheets are available for download on our website under the Resources section. These sheets provide valuable information on various conditions and care guidelines.
